Privacy Policy — Lookout Limousine

Effective Date: January 1, 2026  |  Governing State: Tennessee

1. Introduction

Lookout Limousine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lookoutlimo.com or contact us to request transportation services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name — provided via contact or quote request forms
• Email address — provided via contact or quote request forms
• Phone number — provided via contact or quote request forms
• Trip details — pickup/drop-off locations, dates, times, and passenger count
• Usage data — IP address, browser type, and pages visited (collected automatically via analytics)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and quote requests
• Process and confirm transportation bookings
• Send booking confirmations and service-related communications
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with the following third parties solely for the purpose of providing our services:

• Moovs (moovs.app) — our booking and reservation management platform. Trip details and contact information are shared with Moovs to process your reservation.
• Legal authorities — if required by law, court order, or government regulation.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking records are typically retained for a minimum of 3 years for business and tax purposes.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected] or call (423) 682-2342.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: